RideGrid / Wellcabs Account Deletion

Requesting deletion

You can request deletion of your RideGrid customer account and its associated personal data by emailing service@wellcabs.com from the address on your account, or by using the request option in the app if one is shown to you.

To help us find and verify your account, please include: the full name on the account, the registered mobile number, the registered email address, and, if you have one, a recent booking reference.

What happens after a request

Once we verify the request came from the account holder, the account and its associated personal data are deleted. Some records may be kept for longer where RideGrid/Wellcabs must retain them for legitimate legal, regulatory, tax, fraud-prevention or security purposes; those records are kept only as long as required for that purpose.

Related information

See the Privacy Policy for more on what account and journey information RideGrid collects and how it is used.