Cancellation & Refund Policy

Before you cancel

Review your confirmed booking and any cancellation terms shown when it was accepted. Eligibility can depend on the journey, provider and booking state. No universal free-cancellation window is stated here.

Requesting a cancellation

Use a cancellation action in your booking account where one is available, or the verified contact supplied for your booking. Keep the booking reference and a record of the request. A request is not a completed cancellation until its status is confirmed.

Refund review

A refund requires review of the amount paid, applicable deductions and any prior refunds. Payment status and refund status are distinct. A cancellation does not automatically establish a refund amount.

Timing and exceptions

Business review required: publish the approved cancellation schedule, no-show treatment, partial-use rules, dispute path and refund processing timeframe. Bank and payment-provider processing can be separate from internal approval. No unverified number of days is promised.

Questions and requests

Use verified contact details supplied with your booking or business agreement, where available. Do not share payment credentials or one-time passwords.

Business review required: confirm and publish the responsible legal entity, service address, support channel and privacy/grievance contact before treating these notices as final.