Payment & Refund Information

Paying for a booking

Review the amount and breakdown in the existing booking flow. Available payment methods are those presented for that booking. Complete any required verification in the payment provider's interface.

Confirmation and duplicate payments

A successful browser redirect alone is not proof of a confirmed payment. Check the booking and payment records. If the result is unclear, keep the payment reference and verify the status before trying again.

Refund information

Refunds are assessed against the booking's accepted terms, payment history and any prior refunds. See the Cancellation & Refund Policy. Business review must approve the processing timeframe and escalation contact before publication as binding terms.

Questions and requests

Use verified contact details supplied with your booking or business agreement, where available. Do not share payment credentials or one-time passwords.

Business review required: confirm and publish the responsible legal entity, service address, support channel and privacy/grievance contact before treating these notices as final.