Cancellation & Refund Policy

Clear, Transparent & Customer-Friendly Policy by WellCabs

At WellCabs, we understand that travel plans can change. Our cancellation and refund policy is designed to be simple, fair, and transparent for all customers. Please read the following terms carefully before booking your ride.

📌 Booking Confirmation

A booking is considered confirmed only after:

• Successful payment (full or partial) is completed
• You receive a confirmation via call, WhatsApp, SMS, or email

WellCabs reserves the right to cancel any booking in case of incorrect details or unavailability of service.

❌ Cancellation Policy

🔹 Free Cancellation

• Cancellations made at least 24 hours before pickup time are eligible for full refund
• No cancellation charges will be applied
  
  

🔹 Partial Refund

• Cancellations made 12 to 24 hours before pickup will incur a minimal cancellation fee (10% – 20%)
• Remaining amount will be refunded
  
  

🔹 Late Cancellation

• Cancellations made less than 12 hours before pickup time will attract higher charges (30% – 50%)
  
  

🔹 No Show

• If the customer does not show up at the pickup location without prior notice:
  • No refund will be provided
    
    

💰 Refund Policy

• Refunds will be processed only for eligible cancellations as per the above policy
• Refund amount will be credited to the original payment method
  
  

⏳ Refund Timeline

• Refunds are processed within 5 to 7 working days
• Bank processing time may vary depending on your payment provider
  
  

🚫 Non-Refundable Situations

Refunds will not be applicable in the following cases:

• Last-minute cancellations (as per policy)
• No-show at pickup location
• Incorrect booking details provided by the customer
• Unreachable customer at the time of pickup
  
  

🔄 Booking Modifications

• Changes to booking (date, time, location) are allowed subject to availability
• Modification requests should be made at least 12 hours before pickup
• Fare differences may apply
  
  

⚠️ Service Cancellation by WellCabs

In rare situations, WellCabs may cancel a booking due to:

• Vehicle breakdown
• Unavoidable circumstances (traffic, weather, etc.)
• Driver unavailability

👉 In such cases:

• Full refund will be provided
• Alternate options may be offered (if available)
  
  

📞 Support & Assistance

For cancellations or refund requests, please contact our support team:

• 📱 Phone / WhatsApp: 9011079304
• 📧 Email: service@wellcabs.com

We recommend contacting us as early as possible for quick resolution.

🔒 Policy Transparency

By booking a ride with WellCabs, you agree to the terms of this cancellation and refund policy. We aim to keep our policies fair, transparent, and customer-friendly.

🚀 Travel with Confidence

WellCabs is committed to providing reliable and hassle-free travel services. Our clear cancellation and refund policy ensures that you can book your ride with confidence and peace of mind.